Welcome to the January 2008 issue of "GoldMine FYI,” the monthly newsletter created for users of the FrontRange™ CRM solutions family, including GoldMine® and IP Contact Center. To read the articles that interest you, just click on the links below.

For your convenience, GoldMine FYI is organized according to topic areas. Just click on a headline to be taken to that section.

The pursuit of CRM best practices shouldn’t be a lonely endeavor. Find like-minded peers and valuable information in FrontRange’s new virtual customer community, FrontRange Connect— designed and built specifically for you. It’s an excellent way to meet peers, make the most of your FrontRange investment, grow your business, and build your professional network.

Join today and enjoy the many benefits of this virtual community:

• Access to a network of FrontRange experts and fellow FrontRange product users
• An opportunity to meet your peers, learn, and share ideas and best practices
• The chance to provide real-time product feedback, 24/7

By developing your own profile, you can collaborate, network, schedule meetings and build relationships with other community members who share like interests. Identify other members based on their profiles and then set up meetings, groups, forums of interest, and much more.

The system is easy-to-use, private and secure. Other members will be able to view the profile information you supply, but they will NEVER know your name, e-mail address, or any other contact information about you—until you are ready and explicitly agree to share it with them.

Here’s the simple signup process:

• Click here to access the site
• Set up your user information and complete your profile
• Describe your background
• Describe what you are looking for
• Share when and how you might like to meet

Next, you will be taken to a personalized page which identifies exactly those individuals which match your profile. 

Effective February 2008, GoldMine FYI will be available on FrontRange Connect under the group GoldMine FYI. Subscription is available via RSS and Email.

Announcing GoldMine Mobile Edition!

Provide your sales force with critical, real-time information via their BlackBerry handheld devices. GoldMine Mobile Edition turns your mobile BlackBerry device into a powerful CRM system, giving you mobility options while ensuring you never miss a sales opportunity.

GoldMine Mobile Edition puts distribution of hot leads, sales tracking, contact information, visit history, calendaring and other productivity tools in one easy-to-use integrated application.

Experience a number of business benefits:

• Improve your sales performance
• Work more efficiently by managing your calendar on the go
• Streamline communications with contacts via up-to-date information at your fingertips
• Improve sales collaboration
• Produce real-time forecasting information

Talk to your FrontRange representative or Solutions Partner for more information about GoldMine Mobile Edition.

As you start the New Year, you’re likely considering ways to boost your marketing efforts—and hence sales—this year. A recent article by KoMarketing Associates provides tips on integrating social media into your daily activities.

“5 Ways to Make Social Media a Part of Everyday Business Strategy” provides tips you can apply today to begin expanding your network and awareness of your products and services.

Read the article now.

Discover how you can combine your two most powerful assets—your telephone and customer data—to increase your revenue. The report, “Add VoIP for Enhanced Customer Service,” discusses how a quality IP contact management solution allows a customer-focused organization to reinforce the sales process.

Download the report today.

The following training courses are available for customers.

Instructor-Led Training

FrontRange Foundation - (5-Day)
This 5-day course covers the basic Foundations structural concepts that can be used for the ITSM and GMEE applications, or any future products built on the Foundations platform. This course covers day-to-day system administrator tasks and introduces architecture, concepts and terminology.

January 28 – February 1, Colorado Springs, CO
February 11 – 15, Pleasanton, CA
February 25 – March 1, Colorado Springs, CO

FrontRange Foundation - Business Process Manager and Designer (5-Day)
By the end of this 5-day course, attendees will be able to plan and diagram a workflow and build packages in the designer and troubleshoot packages using log files.

February 4 – 8, Pleasanton, CA
April 14 – 18, Pleasanton, CA

GoldMine Premium Edition Administrator (5-Day)
This 5-day course covers the designing, configuring and implementation of GoldMine. The topics include customization and configuration of Goldmine, an overview of GoldSync and iGoldMine, as well as reporting and configuring your workflow.

January 28-February 1, Pleasanton, CA

IPCM (4-Day)
Learn the essentials of IP Contact Center administration. Topics include installing and configuring IPCC, licensing, creating dial plans, setting up agent skill sets and routing rules, queue monitoring, IVRs, reporting and statistics, using log files and integrating with GoldMine.

March 3 – 7, Pleasanton, CA

For course descriptions and registration, visit http://frontrange.learn.com.

It’s a new year, and perhaps you have a renewed commitment to your fitness routine. Training with devices like heart rate monitors helps you maximize your time at the gym.

Likewise, GoldMine helps Polar Electro, a leader and innovator in fitness training technology, maximize its sales and marketing efficiency and results.

Polar Electro is a major manufacturer of sports instruments, and heart rate monitoring, registering and evaluation equipment. Working with FrontRange Solutions partner Simple Technologies Inc., a subsidiary of 2M Technologies Inc., the company synchronizes GoldMine and Lotus Notes, reducing double entry and disparate, inconsistent data for users. Plus, Marketing targets campaigns to specific groups more easily, freeing the team to reach out to a greater number of prospects – driving higher profitability.

Read the complete case study.

Got a great story?
FrontRange welcomes new GoldMine or FrontRange Voice success stories – share yours today! For details about the quick and easy process, e-mail us at casestudies@frontrange.com.

During the holiday break, FrontRange completed the relocation of its headquarters to 5675 Gibraltar Drive in Pleasanton, CA. E-mail addresses remain the same, however phone numbers changed. The area code is still 925, but the prefix for all FrontRange numbers is 398. The main number is now (925) 398-1800. We look forward to seeing our customers in the new location. 

What would YOU like to see in future issues of GoldMine FYI? We'd love your feedback. Please take a moment to drop us a line at suggestion@frontrange.com. Each issue, we will select the most frequently-requested topics and provide step-by-step answers to your questions.