Welcome to the February 2007 issue of GoldMine FYI, the monthly newsletter created especially for GoldMine users. In this issue, you’ll find information to help you use GoldMine more effectively.  Learn about tools to extend GoldMine software's functionality and improve your productivity.  Discover how others are using GoldMine to grow their business and get the latest announcements.

For your convenience, GoldMine FYI is organized according to topic areas. Just click on a headline to be taken to that section.

FrontRange is proud to announce the availability of GoldMine Enterprise Edition 6.0, which is based on Microsoft®.NET technology and works with Windows Vista™. Developed for mid market customers pushing the limits of GoldMine Corporate Edition, GoldMine Enterprise Edition provides powerful business processes, greater configuration options, and easier integration than previous offerings.

Learn more about this exciting new product, and why it was selected as the only sales and marketing premier Windows Vista launch partner, as well as how it allows you to evolve to the next level of your customer-centric strategy and solve real-life business problems. Visit http://www.goldmine.com/goldmine_enterprise.html, and contact your GoldMine partner or Nick Loc at 480-429-9278.

Business Recommended Fields

By Rob Harrison, Sr. CRM Analyst, Gateway Solutions

Effective CRM depends on capturing key details about contacts. However, your team may not be able to fill in data for all required fields. Instead, make some fields “business recommended.”

A business recommended field is one where you prefer to have data, but the field is still optional. Ideally, you highlight the field when it is empty (perhaps in red), but allow the user to skip that field if he or she does not have the information for it. This way you can encourage users to enter data without making it impossible for them to move away from the contact when it is empty. 

Scenario: If the Phone1 field is empty, we’d like the label to appear in red. Once it is populated, it turns back to the default color.

1. Right-Click on the Phone1 field and go to Properties
2. Go to the Color Tab.
3. Check the option for Label Color | Expression
4. Type in IIF((contact1->phone1=" "), 255, -1)

Test this by removing the phone number for one of your contacts.

Reenter the number and verify that the label returns to the default color.

Gateway Solutions works with clients to find the best technology solutions for their needs. The company can be reached at (503)345-9176 or Information@gatewaysolutionsinc.com.

Synching F2 Lookups

Here’s a quick and simple tip if F2 lookups do not sync.

Add to the gm.ini:

[GoldMine]
SyncLocalLookup=1

We’re excited to debut a new Web site for all things GoldMine, at www.GoldMine.com. Here, you’ll find everything you need to learn more about GoldMine solutions, from demos to training to support. Check it out!

GoldMine User Groups

Learn tips and tricks from fellow GoldMine users. If you are interested in hosting a GoldMine User Group at your facility, please contact Christina Johnson at 925-404-1364 or christinia.johnson@frontrange.com.

It’s trade show season, and Minnesota-based Skyline is busy helping clients maximize their trade show investments. For over 25 years, the company has been perfecting the art and science of trade show displays.

Skyline wanted its network of 142 dealers in 45 countries to move toward a common CRM platform for managing clients – and chose GoldMine as the recommended CRM application for its dealer network. With help from FrontRange Solutions Partner First Direct, the company created a configured GoldMine template designed for dealers’ specific sales, marketing and operational needs.

Read the complete case study.

We welcome new GoldMine and IPCC success stories – share yours today! For details about our quick and easy process, e-mail us at casestudies@frontrange.com.

FrontRange ReceivesCustomer Inter@ction Solutions® Magazine's 2006 Product of the Year Award
FrontRange has done it again – created another award-winning solution! Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine has given GoldMine IP Voice Suite a 2006 Product of the Year Award. The product ties together your phone system and GoldMine to help you deliver an optimal customer experience using advanced IP telephony to drive business value in every customer interaction.

Read the complete press release.

FrontRange Announces GoldMine® Plus Accounting 4.0
Responding to customer requests for tighter integration between front- and back-office data, FrontRange Solutions recently announced the general release of GoldMine® Plus Accounting 4.0. This add-on to the organization's award-winning Customer Relationship Management (CRM) solution allows users to draw information seamlessly from Inuit Inc.'s best-selling QuickBooks®, and see it alongside the standard GoldMine data in order to gain a unified view of all transactions that relate to a given customer account.

Read the complete press release.

FrontRange™ IP Contact Center Makes the Grade for Greenville County Schools
South Carolina’s largest public school system, Greenville County Schools, aimed to streamline infrastructure, technical support and instructional support across more than 95 locations. With three separate areas of the school to support, officials found there was no consistency to call center problem routing and resolution. In an effort to streamline call center procedures, Greenville turned to FrontRange Solutions IP Contact Center integrated with HEAT Service & Support.

As a result, the technical, instructional and application support departments now operate together. And, IPCC has increased customer satisfaction by routing calls to the appropriate individual the first time.

Read the complete press release.

FrontRange Support Services will be closed in observance of the Presidents’ Day holiday on Monday, February 19. During this time, log an incident for a support request at http://support.frontrange.com or send an e-mail to customer.support@frontrange.com. Support Services will answer these requests the following business day in the order in which they were received. For down system during this time, please utilize the after-hours paging system at 800-755-2100. Normal business hours will resume Tuesday, February 20. We thank you for your understanding. Have a safe and happy holiday.

What would YOU like to see in future issues of GoldMine FYI? We'd love your feedback. Please take a moment to drop us a line at suggestion@frontrange.com. Each issue, we will select the most frequently-requested topics and provide step-by-step answers to your questions.