Benefits
- Meet service level agreements with confidence
- Increase overall operational effectiveness
- Proactively solve problems
- Streamline repetitive tasks
- Improve customer satisfaction
Features
- Autotasks - Send email, print work orders, or launch other applications all with a single keystroke.
- Quick features - Define simple repetitive tasks, accessible with a single click.
- Automatic ticket generator (ATG) - Automatically creates new call tickets and update existing tickets via a variety of sources.
- HEATBoard linked calls - Save time and work by allowing multiple calls to be linked to an issue, updated and closed automatically.
- Comprehensive reporting tools - Get the right answers with Answer Wizard™, “consultant-in-a-box,” bringing you defined reports and solutions to your questions.
- Scalable solution - Utilize the totally compatible HEAT Service & Support software, as well as any other FrontRange products, to expand your capabilities as your company and functionality requirements grow.
Availability
This product is not available in all regions. Please check with your FrontRange representative or partner for availability in your region.
System Requirements
- GoldMine Compatibility
GoldMine Corporate Edition 6.0 or higher
- Client workstation operating systems
Microsoft® Windows® 98SE
Microsoft Windows Me
Microsoft Windows NT® 4.0 Server/Workstation (service Pack 6a)
Microsoft Windows 2000 Server/Professional (service Pack 3 and higher)
Microsoft Windows 2003 Server/Professional
Microsoft Windows XP (Service Pack 1a and higher)
- Database Management Software
Microsoft Access 2000/2002/2003
Microsoft SQL Server™ 2000 SP 3 or higher
- Auto Ticket Generator System Server requirements (e-mail traffic, CPU, RAM)
Minimum (low-volume of email): Intel® Pentium® single processor with more than 32 MB of RAM
Recommended (high volume of e-mail): Intel Pentium II and III with more than 64 MB of RAM
- System Requirements
CPU: 166 MHz Intel Pentium, Intel Pentium II or III or higher
Hard disk: at least 200 MB of free space
RAM; 32 MB or 64 MB
Microsoft Internet Explorer® 4.x or later is required to view HTML.
Server Recommendations
Server RAM and CPU requirements vary depending on your database and the following factors: network operating system, database application, database size, number of simultaneous users on the network, number of records.
For more information, contact your FrontRange representative or your authorized FrontRange Solutions Partner.