Powerful Tools to Manage Customer Interactions: Enterprise functionally at the right price.  HEAT provides end-to-end support tools to manage service issues from the initial call to completed work orders and service restoration.  Learn all about HEAT Service and Support, the foundation for the extensive HEAT product suite.   Heat, optimized for the mid market, is designed to deliver exceptional IT and customer service. From simply powerful help desk to integrated service desk, HEAT is the mid-market industry leader.

From Call Logging, to Service Assignment and Resolution, learn how HEAT Service and Support aligns with today’s evolving business requirements.  With advanced features, sophisticated reporting and analytics, customization and control, HEAT is the Help Desk and Service Desk of choice for the mid-market.

HEAT® Plus Knowledge puts the power of information front and center.  Focusing on empowering end users and the service center with access to the organization’s information assets?  Considering incorporating an easily accessible knowledge base into the HEAT help desk?  Resolve issues correctly and without escalation – or eliminate calls altogether - with HEAT Plus Knowledge.

HEAT Self Service is an easy, intuitive and convenient self-help tool that tightly integrates with HEAT® Service & Support™ and HEAT® Plus Knowledge to leverage all your information assets. The powerful self service module lets employees and customers access the problem-solving capabilities of the HEAT solution from any Web browser when issues arise—day or night. Now customers can search the knowledge base for information, submit a new service issue or check the status of an issue or inquiry without adding to incoming call volume. This translates into increased efficiencies right from the start.

FrontRange ITSM is designed for companies that are ready for a more sophisticated consolidated service desk or mid-to-enterprise companies focusing on ITIL. FrontRange Solutions has created an entirely new enterprise level service management suite built on an open standards-based service oriented architecture.  This next generation platform provides the flexibility to build out the service desk, increasing technician productivity and improving customer support. The complete set of ITIL® best practices modules include Incident, Problem, Change, Configuration, Release and Availability Management, along with Service Level Management, Knowledge Management, Inventory Management and the Configuration Management Database (CMDB).  Each module works as a seamlessly integrated suite. Or, take a incremental ITIL step by adding one or more ITSM modules to your existing HEAT solution

Unified Service Request Fulfillment for the Service Desk.  Powerful first-line support tools to reduce call handling time and increase first-interaction resolution.  Consider the seamlessly integrated combination of two market-leading FrontRange products, HEAT® Service and Support and Enteo® PC Lifecycle Management.  This solution suite will transform the help desk from a reactive call center to a sophisticated remote management and remediation service center.