|
Download a product demo, and gain a better understanding of how FrontRange products can transform your service management and CRM.
|
|
If you missed a FrontRange Solutions Webinar you can view these previously recorded sessions. Registration is required for in order to download On-Demand Webinars.
|
|
FrontRange Solutions customers say better than we can, and they do in short video testimonials! See how other companies have successfully used HEAT®, GoldMine® and other FrontRange products to empower their teams and drive more revenue.
|
|
FrontRange Solutions has enabled many businesses to improve customer satisfaction, realize new efficiency and accelerate sales – quickly and cost effectively. Learn how other companies have successfully used HEAT®, GoldMine® and other FrontRange products to empower their teams and drive more revenue.
|
|
Learn more about issues facing your industry and best-practices solutions.
|
|
Discover the features and benefits of FrontRange products through our extensive selection of product materials. Find brochures, and datasheets for GoldMine®, HEAT® and other FrontRange products.
|
|
Improve your Service Desk processes with FrontRange integrated solutions - 20% off complementary software.If you are an existing HEAT customer this is a great opportunity to take advantage of a 20% discount off FrontRange Solutions software up until Friday the 16th April. This is applicable to extra HEAT licences for your Service Desk or to extend into other departments such as HR, Facilities and Finance aswell as other complementary FrontRange Solutions software such as Voice for Self Service capabilities or our Infrastructure Management tools for IT Asset Management and software deployment.Register your interest in this offer and one of our HEAT specialists will call you to discuss your requirements.You will also receive a complimentary White Paper on 'Providing Premium HR Service to your Workforce' .
|
|
Improve your Service Desk processes with FrontRange integrated solutions - 20% off complementary software.This is a great opportunity to take advantage of a 20% discount off FrontRange Solutions software up until Friday the 16th April. This is applicable to HEAT licences for your Service Desk or to extend into other departments such as HR, Facilities and Finance aswell as other complementary FrontRange Solutions software such as Voice for Self Service capabilities or our Infrastructure Management tools for IT Asset Management and software deployment.Register your interest in this offer and one of our HEAT specialists will call you to discuss your requirements.You will also receive a complimentary White Paper on 'Providing Premium HR Service to your Workforce'.
|
|
Change The Way You Do Change ManagementThe business can't stop changing - so can your change process, change as quickly to keep up? Today’s IT managers face various challenges and are under pressure to constantly upgrade existing systems and implement new technologies. They must contribute to the organisation’s growth and competitive advantage, addressing the ever increasing end user systems and data center technologies. The organisation expects IT to proactively manage changes to the infrastructure – without any impact to the business. In today’s unforgiving economy, one mistake, outage, unplanned change gone bad or untimely response can bring your productivity to a stand still, and your company’s customer running to the competition.According to a recent white paper authored by Gene Kim entitled “IT Service Management Metrics that Matter”, 80% of all outages are due to a change, and 80% of mean time to repair (MTTR) is spent trying to figure out what changed! To prevent these scenarios, ITIL recommends a formalized Change Management process built into the service desk as an integrated Change Management solution. High performance IT organizations will benefit from an integrated solution in the following ways: 1. Better tracking and management of work flow associated with changes, including planning, approval, and implementation. 2. Reduced adverse impact of changes on business operations. 3. Improved reporting of change effectiveness focused on fewer change-related incidents. When the No.1 cause of a service interruption is an unplanned change to the infrastructure, the business relies on IT to introduce change control as part of its overall service management strategy. Register here to get the best industry whitepapers and other information:
|
|
With FrontRange Solutions' ITSM Service Catalog™, your customers can request any IT or business service from a single online portal. With an intuitive and familiar online shopping experience, your customers will pick it up in no time, helping you gain a fast ROI: In addition to offering a great customer experience, the solution's benefits reach right into all of your critical cost centers: For Finance and Business Unit Leaders:Get to grips with departments' services costs throughout your organization Quickly subscribe to key services for your own business unitClose the gap between the business and IT For IT Leaders:Drive down your IT service management costs by up to 70%*Access metrics that help you stay on top of changing service demandsKeep up to date with best practices – like ITIL v3 Be a part of the online service provisioning revolution and register now! See it in actionRegister now to see our Webinar! Learn moreRegister now to download our Service Catalog Brochure Start saving nowContact us at www.frontrange.co.uk or 01635 516700 or email us on _UKsales@frontrange.com Follow us on www.twitter.com/frontrangesols
|
|
Voice Enabled Service Desk Success KitIn this free Success Kit, learn how to jumpstart service delivery with a voice enabled Service Desk. If you're like most growing companies, chances are your service desk has evolved. Give your Service Desk a voice! Routine requests can now be handled automatically with voice-driven self-help and automated password resets. FrontRange has put together a free Service Desk Success Kit including information on our Voice Technology. Listen up...Jumpstart service delivery with FrontRange Voice. Your free Kit contains both an IT Automation Success Kit and a Service Desk Transformation Success Kit. In them, you'll learn:How to automate common customer requests - like status checks, password resets, voice self service and moreHow to cut service costs—while increasing service levelsHow to automate call delivery with screen pops, skills-based routing, and intelligent knowledge transferFrontRange Voice jumpstarts your service delivery and callers will receive better service with less time on the phone. Downloading your free Success Kit is the first step to making sure your Service Desk is heard.Here's what's inside your Success Kit. Success Kit 1: “IT Automation.” Discover how it's possible to do more with less cash—with complete roadmaps for optimising your service desk (including automated call delivery, self-service, and tier zero support), along with the way you budget for and manage software.Success Kit 2: “Transforming from Service Desk to Service Management.” Move from a reactive stance to a proactive one—from simple ticket tracking to preventive maintenance and planning. Whitepaper 1: Automating Service & Support with Voice Self Service.Take a tour of Voice Self Service: Voice for Service Desks.
|
|
|