FrontRange Solutions announced today that its HEAT® and GoldMine® products were selected by ISM Inc., Customer Relationship Management (CRM) strategic advisors, as recipients of their Top 15 CRM (Small & Medium Business) Software Award for 2005. This is the third consecutive time that ISM has named both FrontRange products to ISM’s Top 15.
“The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990—when ISM began the Awards—to be the industry benchmark,” said Barton Goldenberg, founder and president of ISM. “The software industry’s strong user-focus is moving to the future with wireless applications leading the way.”
GoldMine 6.5 and HEAT 8.0 were chosen after intensive testing by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 211 selection criteria, including 109 business functions, 49 technical features, 36 implementation capabilities and 17 user-support features.
“We are pleased to receive these awards a third year from ISM. We feel that winning these awards for HEAT and GoldMine reflects the evolution these products are making in the market,” said Kevin J. Smith, vice president of product for FrontRange Solutions.
“FrontRange Solutions is to be praised for obtaining the Top 15 honor as ISM’s software selection process is strenuous and comprehensive,” said Goldenberg. “FrontRange is among the leaders of the CRM industry.”
The Top 15 selections are featured in ISM’s 13th edition of The Guide to CRM Automation and in a Top 15 CD available at (
www.ismguide.com
).
ABOUT ISM
Founded in 1985, ISM Inc. offers strategic advisor services to organizations planning and implementing Customer Relationship Management and Real-Time Enterprise initiatives. ISM publishes the annual The Guide to CRM Automation and Top 15 CRM software reviews. Barton Goldenberg, founder and president of ISM, authored CRM Automation published by Prentice Hall and is a columnist for a number of publications, including CRM Magazine. ISM private sector clients include AAA Mid-Atlantic, ExxonMobil, IBM, McGraw-Hill, Nike and United Way of America and United Way of Toronto; ISM’s government clients include the Department of Defense and the US Postal Service.