FrontRange HEAT Help Desk Software has won “Best Help Desk Solution, Best in Americas” from the 2006 Members’ Choice Awards, a recognition program hosted by ContactCenterWorld.com, the global support organization for contact-center industry professionals. For the fourth consecutive year, The Members’ Choice Awards have recognized industry solution providers who sell products or services to contact centers. ContactCenterWorld announced the winners last month at an awards gala in Dallas, Texas.
The Members’ Choice Awards are based entirely on customer feedback and the winners are organizations that receive the highest average scores as voted by their customers. There are no judges and no panels. The 2006 Members’ Choice Awards attracted over 70 entrants and more than 3,000 customers voted in this year’s competition.
“The ContactCenterWorld Members’ Choice Best Help Desk Solution, Americas, recognition for HEAT is significant because the honor reflects the voice of our customers,” said FrontRange CEO Michael McCloskey. “We will continue to strive to provide our customers with best-in-class solutions that are easy to use, rapidly deployed and offer a low total cost of ownership.”