IT Service Management in the Cloud, On-Premise and Everywhere In-between
HEAT Hybrid ITSM Solutions
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for organizations of all sizes. With its suite of HEAT applications, the FrontRange Service Management solution allows you to standardize on a single service management solution with “fit-for-purpose” cloud and on-premise deployment models that allows for the use of both operating and capital expense budgets (including a hybrid option that leverages both).
HEAT Cloud Service Management is a powerful, rapidly deployed solution that transforms Service and Support teams, Service Desks and Help Desks from tactical service providers to a strategic business enabler. HEAT Cloud Service Management not only improves day-to-day operations, but also increases the agility of the business to achieve service management and business alignment.
HEAT Service Management solutions are robust, highly flexible and built on IT best practices that help customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance. HEAT Client Management solutions help customers gain control of their complex, sprawling IT infrastructure by providing high level of process automation, unified management and compliance enforcement which form the foundation for efficient and effective IT services and yield improved end-user productivity.
Because having only one option isn't an option...HEAT Hybrid cloud and on-premise IT Service Management (ITSM) solutions for organizations of all sizes.
Standardize on a single service management solution with "fit-for-purpose" cloud and on-premise deployment models that allows for the use of both operating and capital expense budgets (including a hybrid option that leverages both).
The most advanced ITSM solutions in the world with fully integrated voice-enabled and workflow automation capabilities that enhance efficiency and reduce service resolution costs by up to 70%.
With end-to-end, integrated client management capabilities that enable the standardization of business processes across the enterprise and improve the mean time to repair (MTTR) by up to 75%.